Returns Policy & Information of Product

Where the 30 Day Change-of-Mind period has elapsed and where Customer Service has determined that, on the facts you have provided, a claim may be granted. We will not accept the return of a product without approval from our Customer Service Team. The product must be returned to us within 30 calendar days from the approved date. Where possible, the product must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that was delivered with the product.

We will provide our Reply Paid number which can be used to return products sent by Australia Post eParcel. In the case of products sent by our courier TOLL IPEC or other freight carriers, we will send you details of calling our courier (TOLL IPEC) to pick them up from your residence or place of business.

We reserve the right to test any returned product, and to ask you to demonstrate that the problem with the product was not your fault. After the product has been returned a final decision on granting the claim will be made by Customer Services Team.

Where it is agreed that the claim is valid a replacement or repaired product will be returned to you at our expense.
Where upon receipt of the returned product we determine that the product did comply with the warranties and conditions and the condition of the product was misrepresented to us by you, the expense for the return of the product to us and the expense of returning the product to you will be deducted from your account as well as a $100.00 handling and administration fee.

Money back Guarantee: 30 Day Money Back Guarantee

Returns Policy & Information of Product

The customer has to notify our Customer Service Team within the 30 days of date of delivery of the goods, Of their intent to return the goods under our 30 day money back guarantee.

The product must be returned to us within 30 calendar days from the approved date from the Customer Service Team

Triple AAA Promotions T/A Steam It Deep Cleaning have the right to refuse the 30 day money back guarantee if the goods have been used beyond a fair wear and tear use. If this is deemed to be the case by our Customer Services Team. Triple AAA Promotions T/A Steam It Deep Cleaning reserve the right to make a fair an reasonable offer to the customer.

Where possible, the product must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that was delivered with the product

We will provide our Reply Paid number which can be used to return products sent by Australia Post eParcel. In the case of products sent by our courier TOLL IPEC or other freight carriers, we will send you details of calling our courier (TOLL IPEC) to pick them up from your residence or place of business.

We reserve the right to test any returned product, and to ask you to demonstrate that there is no damage or operational problem with the product. After the product has been returned a final decision on granting the claim will be made by Customer Services Team.

The Customer account will be deducted any expense in relation to all freight / shipping incurred and a 10% of the goods value restocking fee.

All refund will be made within 14 days of the final approval by the  Customer Service Team.

Refunds or credit

Where a warranty claim is granted any refund will include all delivery and related costs for the product. Where a non warranty claim is granted any refund will be for the cost of the goods only and will exclude all related costs. No refund or replacement will be given until we have received the product from you. Refunds will be issued by cheque, EFT, PayPal or a credit to your account.

Replacement

Where a replacement is agreed to after a warranty claim is granted the replacement will be delivered to you at our expense after we have received your returned product. Where a non warranty claim is granted the replacement will be delivered to you at your expense.

RESOLVING YOUR CONCERNS

If you have any concerns with, or do not understand, our Terms and Conditions we encourage you to contact us and we will make every endeavour to resolve your concerns.
Our contact details are below and we will respond to your query as soon as possible.