Shipping & Delivery
Depending on your location and the type of goods you have purchased, Steam It will dispatch your goods with 1 of 3 transport providers.
1.eParcel/Australian Air Express (for items that weight 22kg or less)
- What is eParcel Post?eParcel is Australia Post’s Internet enabled freight system. The delivery status of a package can be checked via the Internet at www.eparcel.com.au
- What is Australian Air Express?Australian Air express specialises in Australia wide small parcel deliveries. The delivery status of a package can be checked via the Internet at http://www.aae.com.au/desktopdefault.aspx/tabid-14/
- How they work.Each parcel carries a barcoded address label, which is scanned at several points during the delivery process.This will usually happen the evening your parcel is dispatched or early next day.
Your eParcel number is included in your shipping confirmation email. When checking the website www.eparcel.com.au using your eParcel number 16536XXXXX you should see something like this:
Delivery Number 16536 XXXXX Location LOCAL PARCEL CENTRE Time this Status Occurred Status Received at Parcel Centre for Processing
Once the parcel has reached your local delivery centre another scan event will be created and checking the eParcel website www.eparcel.com.au using your eParcel number 16536XXXX number will show you something like this:
|Delivery Number||16536 XXXXX|
|Location||LOCAL PARCEL CENTRE|
|Time this Status Occurred|
|Status||Ready for Delivery|
The local parcel contractor in your area will deliver your parcel and on delivery a signature is required. If no one is at the delivery address to receive the parcel, a card will be left advising that the parcel can be collected from the nearest post office.
Expected Delivery Times provided by Australia Post eParcel
|From Steam It to||Applicable Postcodes||Delivery Standard
|Geelong + Ballarat||3214-3220;3350;3353-3356||1-3|
|QLD Country Near||4230-4299;4308-4499;4576-4689||4-6|
|QLD Country Far||4690-4899||5-9|
|WA Country Near||6206-6699||5-7|
|WA Country Far||6700-6799||10-14|
2.Toll IPEC (for items over 22kg)
Where items exceed 22 kg they require a more specialised delivery service. Toll IPEC specialise in providing an Australia wide delivery service for large items. You will receive an email confirmation of your order including a tracking number, as soon as your goods are dispatched.
Each parcel carries a barcoded address label, which is scanned at several points during the delivery process. Parcels are collected from our warehouse on a daily basis (Monday to Friday). On arrival at the freight depot they are sorted and scanned into their corresponding states for shipping on the next day.
For very large item deliveries our vehicle will be equipped with a hydraulic tailgate, and the driver will have a trolley to ensure that your item can be safely delivered to your door. .
According to Toll IPEC’s delivery policy, the driver is not allowed to carry any items into customers’ properties such as units, business buildings or any other flat buildings which are located in upper levels. Please note that the proposed delivery time is taken for whole day and extra charge will be included if special arrangement for delivery is requested.
Australia wide estimated delivery times are as follows
|VIC||3-4 Working days|
|NSW||4-5 Working days|
|QLD||5-7 Working days|
|SA||4-5 Working days|
|WA||7-10 Working days|
|ACT||4-5 Working days|
|NT||7-10 Working days|
|TAS||5-7 Working days|
3.DHL / UPS and EMS Express Shipping –
Unfortunately, we cannot ship to a PO Box. Please provide a non-PO-Box address. If there will be no one home during the day, we advise you to ship your parcel to your work address.
We ship the item(s) by DHL / UPS from our warehouses overseas. Your item(s) will normally be sent out within 3 business days and it takes approximately 3-7 business days to arrive depending on the destination. Approximately 10% of parcels delivered may take longer than the official estimated time due to customs clearance and remote area destinations.
For remote-area destinations:
We will send your item(s) via EMS if you are in a remote area. Remote areas are defined in the link below:
Australia allows free trade over the internet and will not charge any customs duty whatsoever for small packages entering the country.
We will endeavor to assist and cover in cases where duty is charged, if you are charged customs then please collect the package, pay any fees due and then contact us and we will reimburse you.
Shipping charges for multiple items
In order to provide postage discounts on multiple items, CrazySlaes.com.au would need to dispatch all items together. Steam It does not do this as it impacts on the speed with which items can be provided to the customer and reduces the flexibility which allows us to provide you with such a wide range of products. However, we remain convinced that even with postage costs taken into account, we are the most competitive online seller in Australia.
Currently, Steam It calculates postage costs on a per item basis. This is done in order to ensure that each item can be individually dispatched and tracked through the delivery process, from our depot to your front door. Our experience has been that customers value the added security this dispatch system provides.
Sending items individually also allows our dispatch process to be streamlined. This means that there is less processing time per order and items can also be dispatched directly from our suppliers and other locations without wasting time by consolidating before delivery
Steam It subsidises the postage costs for a number of items to ensure that our stock turns over quickly and we provide our customers with the best possible deal. Please also note that the postage costs for each item include full transit insurance.
Occasionally packages are returned to us as undeliverable. When the freight company returns an undeliverable package to us, we will contact you via email or phone.
Why are packages occasionally undeliverable?
Incorrect Address.Packages are normally only undeliverable when the address is incorrect- please check your address carefully when placing your order. Should this occur, a redelivery fee will apply. In rare cases, it is also possible that the address label became illegible during the shipping and handling process, in this case the goods will be re-shipped free of charge.
Failed Delivery Attempt . If you are not at home when your package arrives and it was being delivered by Post eParcel or Australian Air Express, a card will be left in your letter box so that you can pick it up from your local Post Office. If your package was being delivered by Toll IPEC Management arrangements will be made in advance to ensure that your package can be delivered at a time convenient to you. Should you not be at home at the agreed time, a redelivery fee may apply.
Refused by Recipient. If you are sending a gift, it may be a good idea to let the recipient know that a surprise is on the way, otherwise they may refuse to accept the package believing that it was sent to them in error.
If you suspect your order cannot be delivered as addressed and you have not receive confirmation of its return to us after 4 weeks from the estimated delivery date, please contact us.
Tracking your package
If your goods have been dispatched with eParcel, just click on the following link, please make sure you have your tracking number handy.
eParcel tracking http://auspost.com.au/track/
If your goods have been dispatched with Toll IPEC, please contact Toll IPEC on 1300 366 684 or https://online.toll.com.au/trackandtrace/index.jsp
If your goods have been dispatched with Australian Air Express, just click on the following link, please make sure you have your tracking number handy. http://www.aae.com.au/desktopdefault.aspx/tabid-14/
Using Australia Post’s regular mail delivery service, this option does not include parcel tracking numbers and fixed ETA times. Time varies greatly, even posting multiple parcels to the same delivery address. In normal circumstances, parcels should be received withing 2-15 business days of dispatch.
5.Tracking your DHL / UPS parcel:
To track your DHL parcel, please visit http://www.dhl.com.hk/en.html or call 13 14 06
To track your UPS parcel, please visit http://www.UPS.com/content/au/en/index.jsx
6.Tracking your Australia Post parcel:
http://ice.auspost.com.au/ or 1800 007 678
The package will be sent to the address you provide and if you are not at home when your delivery arrives, a card will be left in your letterbox so that you can collect your goods from your local Post Office.
Australian Air Express
Your package will be sent to the address you provide and if you are not at home when your delivery arrives, a card will be left in your letterbox so that you can collect your goods from your local Post Office or the nearest depot.
If you wish to purchase goods in bulk to resell them (on eBay, at local markets, small retailers or fundraisers), Steam It will be happy to ship these goods directly to your customers.
Pickups not available
Steam It is unfortunately unable to offer a pickup service for a number of reasons:
Steam It ensures that you receive your goods as soon as possible by limiting its delivery mechanisms. Offering a pick up service would impact on the existing streamlined logistics process and slow down delivery time for all customers.
Steam It incorporates the cost of insurance into its shipping charge, so there is never a concern about your goods being lost in transit.
Should your goods not arrive, Steam It will resend the item.
FREE SHIPPING – Terms & Condition
FREE Domestic Shipping
Steam It offers FREE shipping to all capital cities within Australia (Metropolitan cities only)